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A
Management
Human approval layer
Agent detail
Support Sentinel
Detailed view of one AI worker: capability, workload, assigned tasks, memory/authority boundaries, recent actions, escalation, and control options.
escalatedSupport Agents
Capability and workload
Exceptions and SLA monitoring
Pool
Support Agents
Model profile
Ops agent
Assignments
4
Escalation
Ahmed review
Recent action
Flagged repeated kitchen pairing issue
Availability
38%
Availability38%
Authority boundaries
The agent can suggest, prepare, and route actions but sensitive production decisions require human approval.
Can execute
Drafts, summaries, checks
Needs approval
Production, finance, public publishing
Escalates to
Management Console
Recent timeline
1
Flagged repeated kitchen pairing issue
2
Checked linked project context.
3
Prepared management recommendation.
4
Waiting for next routing decision.