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A

AI workforce

Agents View

Reusable company workers with capability, workload, availability, assignments, escalation state, and recent actions.

Filter by capability, pool, status, or escalation

Active

2

live workforce

Idle

1

live workforce

Overloaded

1

live workforce

Escalated

1

live workforce

Bottleneck insight

QA Guardian and Support Sentinel are creating the main operational pressure.

Primary bottleneck

Regression + support exceptions

Recommended action

Approve focused resolution session
Open session