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Client care

Support Exceptions

Management-only view of escalated tickets, repeated issues, client impact, and resolution state.

Filter by client, project, severity, repeated issue, or status

Support exception cases

Not a help desk replacement; only management-relevant exception handling.

Kitchen pairing token expires before tablet scan

Escalated

SofraLens · SofraLens · repeated 4 time(s)

Demo flow interrupted

FAQ media preview requires Meta review

Management review

Zero Point EESD · ZeroPoint Portal · repeated 2 time(s)

Media admin feature limited

Client cannot see latest project milestone

Queued

Guider · Guider Discovery · repeated 1 time(s)

Stakeholder follow-up needed